Contact and grievance
Version 2026.10.04 · Effective 4 Oct 2026
Changes in this version: v0 for gateway review
Support
Support email: support@creatorpodium.com
Grievance officer
- Name: Shubhankar Kalra
- Designation: Founder & Grievance Officer
- Email: grievance@creatorpodium.com
- Postal address: Ganga Utopia, Bavdhan, Pune, Maharashtra 411021
CreatorPodium is run by an individual independent developer, not a registered company.
Response times
Where several clocks apply, the strictest applies. Complaints get an automatic reference and an email with a copy of the complaint straight away.
Source: specs/operations.md §7.3
Case Clock any complaint / grievance acknowledge ≤ 24 h (instant automatic reference + email with a copy of the complaint); resolve ≤ 7 days person-affected impersonation / sexual content removal from view ≤ 2 h unlawful content (harassment, hate, minors) decision ≤ 24 h (legal 36 h) court or government order act ≤ 3 h DPDP rights request ≤ 30 days (legal 90)
How to complain
- About a listed profile: use the Report link on that profile.
- About your personal data: use the privacy request form.
- Anything else: email grievance@creatorpodium.com.
Source: specs/operations.md §7.3
acknowledge ≤ 24 h (instant automatic reference + email with a copy of the complaint); resolve ≤ 7 days
National Consumer Helpline
You can also contact the National Consumer Helpline of the Government of India; the link is in the footer of every page.